The Role of Dispute Management Modules in Automation
Dispute management modules within AR automation are revolutionizing how businesses handle discrepancies and conflicts in their financial transactions. By automating the identification and resolution of disputes, these modules significantly reduce the time and resources needed to address issues, ensuring smoother cash flow and enhanced customer satisfaction. In today’s age of B2B relationships where the duration of the relationship is critical, Service Recovery Paradox plays a pivotal role. The Service Recovery Paradox occurs when a customer thinks highly of a company after it has corrected a problem, compared to, if no problem had occurred at all. So, though the first preference for any supplier is to prevent issues in the first place, however in case same has occurred then the best solution is to resolve the issue(s) effectively and timely. Many a times a customer raises an issue only when the invoice gets submitted and when the AR team tries to connect with the customer. Say for e